Privacy Policy

We are committed to protect your personal data privacy and set out our privacy policy below (“Privacy Policy”).


We will abide by our Privacy Policy in collecting, using and safekeeping of your personal data. By using our services, you agree that we may collect, use and keep information about you in accordance with our Privacy Policy and you agree to be bound by our Privacy Policy. If you do not agree with our Privacy Policy, you should terminate your use of the Site and our services.


1.1         Collection of personal data

You are not obligated to provide any information to us, but we may collect your personal data when you make purchase with us, register an account with us or when we provide other customer services to you. The personal data we collect from you may include your name, gender, date of birth, credit card details, address, email address, telephone number or other information about you. We may also collect certain data about your use of the Site such as log files, cookies, browser type and other computer or device information.


1.2         Use of personal data

Your personal data may be collected for, as applicable:

  • processing your order including necessary arrangement of payment, delivery and warranty purposes;
  • registration and management of your account;
  • handling enquiries and providing services and products to you;
  • other administration purposes;
  • visitor experience enhancement;
  • website statistics and traffic analytics;
  • marketing services;
  • events, contests, lucky draws and other promotion events; and
  • meeting legal and regulatory requirement.


Your personal data may be kept in our system for as long as legally required for these purposes and then will be deleted.


You have the right to opt out of our direct marketing by informing us any time after we have collected your personal data.


1.3         Access to your personal data

We will permit our third party service providers to access and use your personal data on our behalf only on necessary basis and for the purposes set out above.

You have the right to access, modify, correct any inaccuracies, or update your personal data or request to have your personal data removed from our database. We may charge a reasonable fee for any data access request.


1.4         Protection and safekeeping of personal data

We have in place security measures to safekeep your personal data against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use and any other unlawful forms of processing.


1.5         Enquiries

For any questions, enquiries or complaints about our personal data policies and procedures you may have, please contact us using the contact details below:

Email:     []

Tel:         +852 [2117 0460]


2          Registration


You may request to register an account to use some of the services available to you on the Site.  



3          Prohibitions


We may take actions against you including the following, but not limited to

  1. a) Using technical measures to affect our Services in any way;
  2. b) Sending any kinds of advertising or marketing messages;
  3. c) Posting any content(s) with unlawful, abusive, racial and ethnical material(s).
  4. d) Starting of chain letters.



4          Intellectual Property     


All software and “Content” are the intellectual property of Eccellenza and are protected by copyright laws and international treaty. All trademarks, tradenames, brand names, logos, product names and titles, whether registered or unregistered, as used on the Site are intellectual properties owned by Eccellenza or our third-party trademark or tradename holders. Unauthorized actions to distribute, reproduce and/or publish any Content from our Site may result in claims and criminal penalties.



5          Purchase Eligibility


To place orders with us, you must be aged 18 years or above. In placing an order with us, you authorize Eccellenza to process charges on your credit/debit card for the total amount of purchase price of your order. You also authorize us to use your personal information for anti-fraud checks.   


If you are under 18 and using our Services, you must have obtained the guardians’ approval before usage of the Site.  


All orders are subject to stock availability and confirmation of the order price. Items in your shopping basket are only available until sold out and not reserved.


Eccellenza reserves the right to only accept orders if you are aged 18 or above.



6          Product Descriptions


Eccellenza will try to ensure that the product descriptions on the Site are complete and accurate. However, we do not guarantee that any Content and/or product descriptions are current or error-free from time to time.



7          Payment    


We do accept payments by Visa, MasterCard for all orders.


Should you placing an order using any of the above payment methods, you confirm that the credit/debit card account used is yours or that you have been authorized by the owner to use it. Otherwise, Eccellenza, we will not be liable for any delay or non-delivery.


Prior to receive the full payment of your order, we will not be bind as the acceptance of your order.


Once your order accepted by us, the contract between you and Eccellenza shall be concluded after we send you the order confirmation for your order acceptance.



8          Order Acceptance


Information on the Site is only an invitation to treat and is not an offer under contract law. Once you make an order on our Site, your order is an offer to purchase the Products listed in your order from Eccellenza on these T&C for Eccellenza’s acceptance.


Eccellenza reserves its right not to accept an order for any reason in its sole discretion, should the product you ordered is out of stock, or sub-standards or we are unable to receive the relevant payment.


Our Customer Service team will contact you as soon as possible if we are unable to accept your order with your provided information.